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1. Before making plan manager have to identify the specific reason or the root cause of the problems, after that manager can make a plan and execute them. After the plan has been executed manager have to keep communication and monitoring the progress.
2. A. The best action to take here are obey the the boss advised while trying to explain it clearly to the guest. Because professionalism is above anything else.
B. First of all I have to make a detailed record, then start questioning what's the problem to the employees who are late or went home early, tell them to nor repeat it again, but if they still repeat it warning or strict sanctions has to be done.
1. Before making plan manager have to identify the specific reason or the root cause of the problems, after that manager can make a plan and execute them. After the plan has been executed manager have to keep communication and monitoring the progress.
2. A. The best action to take here are obey the the boss advised while trying to explain it clearly to the guest. Because professionalism is above anything else.
B. First of all I have to make a detailed record, then start questioning what's the problem to the employees who are late or went home early, tell them to nor repeat it again, but if they still repeat it warning or strict sanctions has to be done.